On April 1, 2018 the Alberta Ombudsman assumed the responsibility of investigating complaints about Alberta municipalities. One of the primary tasks of the office is to instill confidence in both municipalities and complainants, by demonstrating the Ombudsman is a fair, effective and impartial office that can help resolve complaints related to administrative decisions.
Over the past two years, our office has had many interactions with municipalities across the province. In an effort to explain what our involvement may look like, we have compiled a report in which we explore specific case examples as well as general themes around municipal complaints. The goal of this report is twofold: the first, to continue developing positive rapport with municipal administration, and the second, to raise awareness and understanding of the role of the Ombudsman.
This report is available on the Alberta Ombudsman website.